Elevate your style with timeless pieces for the modern, confident woman.

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FAQs

Frequently Asked Questions

What payment methods do you accept?

We currently accept PayPal for all orders placed through our website. It’s a secure and trusted platform that allows you to pay with your PayPal.

View Our Billing Terms and Conditions

Do you offer free shipping?

Yes, we offer free shipping on all orders within Malaysia. There are no hidden fees, and your shipping cost is fully covered at checkout.

View Our Shipping Policy

How long will it take to receive my order?

Our handling time is 2 to 5 business days, followed by a delivery time of 7 to 10 business days, depending on your location. Most orders arrive within 9 to 15 business days from the date of purchase.

View Our Shipping Policy

Can I return or exchange an item?

Absolutely. We offer a 30-day return and exchange window for all items in new, unused condition. Returns are free, and there are no restocking fees. To begin a return, just contact our support team at info@harperhue.com.

View Our Return and Refund Policy

How do I contact customer service?

You can reach us via email at info@harperhue.com or by filling out the contact form on our website. We aim to respond within 2 business days during our operating hours: Monday to Friday, 11:00 AM to 6:30 PM (GMT+8).

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Is it safe to shop on our website?

Yes. All transactions are protected using SSL encryption, ensuring your personal and payment information is kept secure. Your privacy and safety are a top priority at Harper Hue.